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5 KEY Questions to ask YOURSELF
before any Health appointment.
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Are you dissatisfied with your Health appointments?
Would you prefer to be an “Average” patient or an “Effective” one?
The Journal of Medical Practice Management published a study of 35,000 healthcare encounter reviews that showed 53% of customer complaints were based on the issue of poor or unsatisfactory Communication.
Health care encounters are a two-sided process between patient and health provider.
- Patients are poorly educated about the terminology and the universal communication format used at all levels of health delivery.
- Health Providers are limited by time and payment constraints and often deal with patient ignorance, entitlement, or apathy.
- This leads to a lack of collaboration and builds dissatisfaction and discord in both patients and providers.
- Both sides have a reasonable sense of frustration about this Communication problem.
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YOU can become part of the Solution to Health care dissatisfaction.
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